How We Onboard a New Cleaning Account
Every account follows the same sequence. The sequence exists to eliminate the ambiguity that causes most commercial cleaning problems: scope creep, inconsistent results and billing disagreements.
Initial contact and scheduling
You call or submit the quote form. We confirm receipt the same business day and schedule a walkthrough within 2–3 business days. We ask for approximate square footage, number of restrooms and primary floor type before the walkthrough so we arrive prepared.
Walkthrough
We walk the facility with you or your facilities contact. We confirm actual square footage, floor types by zone, restroom configuration, break room setup, access procedures and any areas with restricted cleaning windows. The walkthrough takes 20–45 minutes depending on facility size.
Written scope of work delivered
You receive a line-item scope of work the next business day after the walkthrough. The scope lists each area, each task and the frequency. A flat monthly price appears at the bottom. A certificate of insurance is attached. Nothing is included that is not listed, and nothing listed will be missed.
Scope approval and crew assignment
You approve the scope. We assign a crew to your facility. The same crew returns for every clean. Your facility is not a rotation item. If the assigned crew member is unavailable, we notify you in advance and identify the substitute before the clean happens.
First clean
First clean happens on the agreed start date. If there is an existing service running, we coordinate the handover date so there is no gap in cleaning. The crew lead does a post-clean walkthrough on the first night and documents any pre-existing conditions.
30-day check-in
Thirty days after the first clean, we contact you directly to confirm the scope is holding. If anything is not meeting the standard, we correct it at no additional cost. The 30-day check-in is not a sales call. It is a quality confirmation.
Response time commitment: any quality issue raised during the account will receive a response within one business day and a correction within two. If we miss that window, the affected clean is credited.